TripAdvisor accused of censoring posts about security concerns

Postado Novembro 23, 2017

TripAdvisor attracted the outrage of the observers and users after it removed all the claims on assault and rape that was made in the review by the users on the site list of the resorts.

The move comes after a Milwaukee Journal Sentinel report published earlier this month alleged that the company had deleted dozens of postings that reported instances of sexual assault, rape, and other impropriety at hotels.

As per the Journal-Sentinel, wrote by the chairwoman of the FTC-Maureen Ohlhausen, it reports that the Commission holds a strong interest to protect the confidentiality of the online customers in the marketplace that also includes the online robust market for travel and hotels.

'When consumers are unable to post honest reviews about a business, it can harm other consumers whose abilities to make well-informed purchase decisions are hindered and harm businesses that work hard to earn positive reviews'. The letter was sent to Wisconsin senator Tammy Baldwin. In her letter, Baldwin said it was "imperative" that such websites "do not censor reviews that detail unsafe conditions that could put future risk".

But TripAdvisor denied even knowing about the supposed FTC investigation.

'TripAdvisor is a global user-generated content platform that enables travelers to post positive and negative reviews and forum content about their experiences.

TripAdvisor has issued a public apology to Kristie Love, 35, of Dallas, after she told reporters that TripAdvisor had repeatedly deleted her 2010 forum post about the Iberostar Paraiso Maya resort in Mexico, where she said she had been raped by a security guard.

TripAdvisor said it has not been contacted by the FTC and is not aware of an investigation. "We stand by our publishing guidelines and how they are applied", the statement read.